Payments                                                                                        

My dress prices are listed in  CANADIAN DOLLARS $$$$ except for the  Custom Order which are $135 USD.

My preferred method of payment is with PayPal. You can pay with your debit or major credit card through this method. You will be automatically directed to this secured site at checkout. If you do not have a PayPal account it is a very simple process to set up, costs nothing and your purchase is further protected. This is a fully secure encrypted site.                                                                          https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run 

                                                                                                                                                                                                                                                                     I also accept Canadian Money Orders for the full amount of item(s) with taxes (if applicable) and shipping included. Item(s) will be shipped within 48 hours of receipt of money order. Please e-mail me if you are using this option.

I ship Monday through Saturday using Canada Post charging actual shipping charges with no handling costs. Item(s) will be shipped within 48 hours of receiving paid order.

Delivery times are given by Canada Post of which I have no control over.  Please note that the delivery dates for shipments to the USA and internationally can be delayed due to customs regulations. Delivery dates outside Canada are approximations that do not include delays due to customs.  Postage includes the cost of the envelope and Canadian rates have PST, HST and fuel surcharge taxes while USA and International rates have a fuel surcharge tax! Shipping charges are not included in the prices of the items.  If any questions, e-mail me prior to checkout.

  Within Canada

Shipping  Method	Applicable Area		1st item		Each additional
Canada Post Xpresspost Delivery 1-3 business days Insurance included up to $100.00		Provinces of:  NL,NS,NB,PEI		$10.75	$3.75
Canada Post Xpresspost Delivery 2-5 business days Insurance included up to $100.00		Remainder of Canada outside of Atlantic Provinces		$14.95	$8.95
Canada Post Regular Parcel Post Delivery 1.5-2 weeks Insurance included up to $100.00		ON,QC,AB,MB,BC,NT,NU,SK,YT		$13.50	$4.00

To United States of America

Shipping  Method		Applicable Area		1st item	Each additional
Expedited parcel USA Air Delivery 11-14 business days Insurance included up to $100.00		Inside United States		$15.50	$5.00
Small Packets USA Air       Delivery 2-4 weeks Insurance included up to $100.00		Inside United States		$12.00	$4.00
Xpresspost USA Delivery 6-8 business days Insurance included up to $100.00		Inside United States   Cardboard XPressPost Envelope		$21.95	$ 8.00

Exchanges                                                                                   

I strive for and believe in 100% customer satisfaction. If for any reason you would like to return your item(s) you may do so within 7 days of receipt of item(s) for a refund or exchange.  I will reimburse you the price of the item(s) minus a 2% restocking fee of net sales to cover original packaging material and labor however shipping fees are not refundable and are the responsibility of the buyer. 

Item(s) must be received within 7 business days, unworn and in original condition with tags attached. Insurance is recommended on return postage as I will not be responsible for lost items. Item(s) showing evidence of wear or use will not be accepted for return or exchange and buyer will be responsible for return shipping costs. No Exceptions! This  policy is NOT applicable to item(s) listed in the clearance section. Custom order dresses will ONLY be accepted for exchange due to defects in dress.

Sizes

Please check measurements carefully as each designer have their own size ranges.  Please see  Sizing Charts  for more information. Check the measurements not the size given as a skater may fit either a size larger or smaller depending upon the designer. If in doubt, send me your measurements and I will check against the dress your are interested in to ensure the fit will be good. Remember, GIRTH is the most important measurement; if this isn't right, the dress will not fit! If your measurements are close to the maximum range in more than one measurement, I suggest you select the next larger size.

Taxes                                                                                               

Item prices do not include taxes. If applicable, taxes will be added during the checkout process. I am a registered business obligated by law to collect :<(    13% NL, NS, and NB   5% remainder of Canada         

International buyers are responsible for any customs duties, tariffs, brokerage fees or taxes associated with shipping to their respective countries.

Home Visits

This service is only offered on a VERY LIMITED basis; you may contact me to arrange a time convenient for both of us. Directions will be provided at the time. I live approximately 30 minutes from downtown St.John's, NL. Please note that I am only able to accept cash for home visits purchasing as I am not set up at home for credit card processing as my business is web-based.

Garment Care

I state a very general care for your dresses which includes gentle hand washing in cold water using Woolite®, no ironing, no bleaching, no wringing out, hang to dry.  Any dress with airbrushing or hand-painting should be DRY CLEAN ONLY. Some designers have their own product care labels sewed onto their products and you should check the garment and ALWAYS follow THEIR instructions!   

Mailing Address:   

For returns or to send payment:                   

Joanie’s Skating Boutique

15 Fisherman’s Rd.

P.O. Box 161, Witless Bay

Newfoundland, Canada

A0A 4K0  1-709-689-8297